I think pick me need a some worthy improvement. 1st when a trip flash to driver then, the driver need some very important information about the trip . Whats the distance between starting point and ending point. And the trip fee . And then the starting point distance from the driver location. Its really the reason why drivers are not willing to accept the trip. Need very detailed information about the trip.

I’ve been a PickMe bike driver for months, but the recent insurance policy is unacceptable. Whether we log out or don’t use the app for a month, we are still forced to pay the daily insurance fee. This is done without our consent, even though the app shows an option to turn insurance on or off. That option has been “unavailable at the moment” for more than three months clearly, the moment never comes. It feels like a deliberate way to trap drivers into paying, and it’s our right to decide whether we want the policy or not.On top of that, the driver customer care hotline is the worst of the worst. They cut calls in the middle of conversations, and when visiting offices, staff simply point to the head office saying they don’t have the system to help. Outskirts offices are no better they feel like political party offices, existing only for show.PickMe needs to respect drivers, listen to our concerns, and fix these broken systems. Until then, this app is nothing but exploitation.

I recently used PickMe Flash and Ride services with my bike, and the experience left me frustrated due to all the unexpected deductions. Each trip includes charges like Rs. 10–20 for “insurance,” Rs. 25 for a “customer app fee,” and a 20% commission. On top of that, they billed me Rs. 365 for annual insurance. The biggest issue is that they only pay for the distance between the pickup and drop-off locations, not the full distance traveled. For example, on one job, I traveled a total of 14 km, but the fare was just Rs. 190. After deductions—Rs. 35 as commission, Rs. 10 for “goods insurance,” and Rs. 25 as a “customer app fee”—I earned Rs. 120. With fuel and maintenance costs at Rs. 10 per km (Rs. 140 total), I ended up losing Rs. 20. The additional charges are confusing and unfair, making it difficult to earn a reasonable income. I can’t recommend this service to anyone.

PickMe does not show proper respect to its drivers. Customer care representatives often disconnect calls while drivers are still speaking, which is highly unprofessional and disrespectful. Drivers are treated unfairly simply because they are drivers, and their concerns are not taken seriously.The commission charged by PickMe is extremely high. Drivers do not receive fair payment based on the distance traveled, as a significant portion is taken as commission. After deductions, many drivers are left without enough money even to cover petrol expenses. When drivers raise these issues, customer care fails to respond respectfully or responsibly.Although PickMe claims to provide a 24-hour customer service, there is no Tamil-speaking customer care officer available during many hours. In addition, some officers do not understand Tamil at all, making it very difficult for Tamil-speaking drivers to explain their problems.Furthermore, even when the English language option is selected in the driver app, system announcements are still made only in Sinhala. This creates confusion and shows a lack of consideration for drivers who are not fluent in Sinhala.Overall, PickMe lacks proper communication, language support, fair earnings structure, and respectful treatment toward drivers. These ongoing issues clearly indicate that drivers are not being provided with the right knowledge, support, or quality service they deserve.Main Problems Faced by PickMe Drivers (Summary)•❌ Lack of respect from customer care•❌ Calls disconnected while explaining issues•❌ Very high commission rates•❌ No fair distance-based payment•❌ Insufficient earnings for fuel and expenses•❌ No proper Tamil-speaking customer support (even in 24/7 service)•❌ Language mismatch (Sinhala announcements despite English selection)•❌ Poor communication and driver support system