I’m honestly really disappointed with MEGA. I used it to store important files and was under the impression that even if I exceeded the storage limit, my existing files would remain safe as long as I didn’t upload anything new. Instead, my account was locked and my data started getting deleted.There was no clear, upfront warning that files would actually be removed just that I needed to upgrade. Losing stored content like this feels unfair, especially when users are not trying to abuse the system but simply keep what they already uploaded.At the very least, there should be a better system in place, such as preventing uploads while preserving existing files, or clearer communication before any deletion happens. This experience has made it hard to trust the platform with important data.
Please contact us at support@mega.io with more details about the issue and include your Apple App Store ID [iiheartannie]. Please note that we do send multiple email notifications before any data is removed, so it’s possible these may have been missed or filtered into your spam/junk folder. Once you have sent the email, you will receive an automated response with a Ticket ID. If you have already contacted support, please reply here with your Ticket ID so we can locate your case and assist you further.