I recently visited IKEA Bangalore and was blown away by the vast collection of beautiful products at affordable prices! The store's layout and design made it easy to navigate and explore the various sections.The quality and variety of products exceeded my expectations, and I found some fantastic deals. The staff were friendly and helpful, making the overall shopping experience truly enjoyable.Whether you're a homeowner, decorator, or just looking for some inspiration, IKEA Bangalore is a must-visit destination. I'm already planning my next trip!

Let me start off by saying that I am a huge ikea fan and have visited their showrooms in three different countries around the world. I was so excited that ikea had finally come to India and went about furnishing my new home with ikea furniture, which now I realize was a HUGE mistake. Just because this is a global brand with a big name in European countries doesn’t mean that the Indian branch lives up to the hype. Their customer service is the WORST across India and that’s really saying something. They are only interested in promoting their products but are terrible when it comes to defective products and following up with a response. It has been three weeks of us calling them repeatedly to follow up because they never call back even though they promise to respond with an email or call within 24hours. Their favourite response to the customer is I will speak to the concerned team and get back to you. For all we know the “concerned team” are just a bunch of imaginary friends since we never ever hear back from the “concerned team”. Even now, as I type this message I am on hold 🤦🏻‍♀️

I like Ikea products and Ikea has lots of useful products for an organised home. The problem with Ikea is their app works differently and the website works differently. You can not customise the furniture from App and you can not create return from the website. The worst is the return procedure. The return procedure is, you either visit the store or create an online return via customer care. To be honest customer care is next to impossible to reach. I ordered products from Pune and I had only one option to create return, call customer care, it took almost 4 days to get hold a customer care rep. Finally I spoke with the representative and I came to know that the return of the products is only possible via a link shared by customer care. My earlier efforts to create a return via app were in vain. The customer care rep provided a link and asked me to fill the details. It took me 30 minutes to do so. One thing, the link didn’t work on mobile phone 😂. I had to open it on laptop. Finally I filled all the details and submitted the form. I waited for almost a week for any response from Ikea🤣. No email no text no confirmation no correspondence at all. After a week I called Ikea customer care again 🤦🏻. I asked the status of my return request and to my surprise there was no progress on it at all. I asked why and I was told that there are lots of such forms. Pathetic. So the return was not yet created 🤦🏻. There was more process and surprises. So the representative created a return and I had to pay for the return pickup. One more unique thing about Ikea. 😂. For delivery you pay and for return pickup also you pay, for assembly you pay and for disassembly also you pay. Anyways so after seven days the return was created. Feels like Ikea doesn’t want people to return their products 🤪. Like I said I like Ikea products not the modus operandi.

I believe there is no point in having a good application running if the delivery and customer service are both going to be a let down. I was supposed to get my order the day before yesterday, as per the date assigned for my delivery, yet the delivery executive decided it would be a great idea to deliver my order 4 days before this, without any prior notifications provided to me. I made it clear that I was not available, and was told that the delivery would be attempted again in half an hour, for which I rushed home, just for no one to show up at my door again for the next 5 days. When the day for the delivery mentioned in the app came though, I decided to call the customer service, only for them to reply in an analogous way every single time, asking me to wait till 9pm each day for the delivery to come, and that the delivery timings extend from 9am to 9 pm. Well, I had to go through this for 3 days in a row, and eventually I ended up calling the delivery executive after 3 days of delay at around 4 pm only for him to tell me he does not deliver after 2pm, while he, for a fact, came at my doorstep the very first day around 4pm. Why did he not deliver the order in the past 5 days, I still have no idea. Again on calling the customer service, and explaining the situation to them, they ONCE AGAIN told me to wait till 9pm. Well, I did wait, and since their so called ‘customer service’ closes at 9pm, guess who was left stranded again. I will now be leaving for my trip tomorrow, for which I made an order of items I will need for the trip, which were not delivered to me till the end. I believed my order would be delivered, so I didn’t order anywhere else, and now I am stuck with my money gone. If the delivery executive does come tomorrow, he can have fun trying to deliver the package to the street dogs, because I won’t be there :) Guess who will never be ordering from Ikea again?